Tour 2 Cawdor Castle, Inverness, Culloden Battlefield and Loch Ness

Hi I’m rather confused as the venues you’ve mentioned are in different tours. The Carnegie whisky tasting is on Tour 1 but you’ve stated you went to Loch Ness which is Tour 2. The two tours are in different parts of the Highlands. I’m wondering if you were on a Thistle tour at all. I’m going to ask Trip Advisor to investigate as we do not do a tour that incorporates what you wrote. Confused! Wonder if you are too? Please explain.

Every passenger is notified by email or message on Viator or Trip Advisor. We cannot make you read it and don’t know if you do read it unless you choose to reply which you did not. Every person receives this when they book. We do not send out text messages ever. This is just impossible with so many passengers. If you waited 1.5 hours you must have arrived very early. You were probably agitated that we couldn’t leave until the allotted time that we were scheduled to leave. Of course we need to wait for people who are coming at the correct time not very very early. You would want us to wait for you! We cannot change starting times according to when the ships dock as they come early or late. We must have a fixed time. The other ports you refer to are the ships’ own tours which bring all the coaches next to the ship then pull along side. We are in competition to the ships’ tours so are not allowed near the ships or into the dock. It would be fantastic if we were. So we have allotted times to leave. We don’t mind people coming early but just because you’re early we can’t leave without all of our passengers. I’m sure you understand that. Thank you for the 4 stars though nevertheless.

Thank you Karen. You went to Urquhart castle, Loch Ness etc with June - driver/guide. She’s lovely and imparts so much information. Glad you and your husband enjoyed it from the Norwegian Spirit.

Thank you for your lovely review. We try our very best to please people but it’s not always easy. I really appreciate your prompt review. I was your tour guide today and you were a lovely group. Maxine

Thanks Mary for going to the trouble to give us a review :)

Thank you for the kind review and 4 stars. I understand we dropped a star because we don’t stop in Inverness. Next year we will have a tour that does. Hope to see you again. Thank you so much for choosing us.

Translation: It's in english. It is as if you hire a transfer with a driver (guide) who is responsible for taking you from one place to another. Along the way he tells you aspects about what you are going to see. Then, they leave you at every point of interest and I give you time to visit it on your own. Thank you for an explanation of our tours in Spanish. I’m sorry we don’t do the commentary in Spanish but we have mostly English or German speaking passengers. If we did it in Spanish then the others would not understand. We tell you about the places and the bits in between but we do not accompany you at your locations as we don’t think you want to stay altogether in a crowd with people you don’t know. We think you want to go off on your own and explore. I’m disappointed that you felt because of this you could only give us 3 stars but I guess we cannot please every single person. Thank you so much for bringing your group on our tour though. Again sorry we cannot do the tour in Spanish.