City Tour of Miami with Optional Biscayne Bay Cruise

We are sorry for the delay. Allow me to clarify point by point. The hotel pick up was not changed. It was just across the road to make things easier for you, because the bus was coming from north. The pick up time was not changed either. The platform makes us choose only one time. Which is 9:00. But because , as a courtesy , we pick up from many hotels , consequently we cannot pick up everywhere at the same time. If you read the pick up details in the booking it is all very well explained. The pick up starts around 9 and finishes around 10:00-10:15. Your location was 9:15-9:30. Unfortunately we were running a bit late that day. The bus arrived only 15 minutes late , at 9:45. And we apologize for that. We try at our best to keep our time. Because of the multiple pick ups , we can incur sometimes in involuntarily delays. Because we are RELIABLE , we called you to let you know about the 15 minutes delay. Just 2 minutes before the bus arrival, you decided to leave. You mentioned that you had to check out the hotel at 1 pm, when it was clear that the tour was clearly supposed to finish 2 hours after that time. You notified us that you didn’t want to wait anymore and asking for a refund. Normally we don’t refund for a 15 minutes delay. But to further prove our RELIABILITY , we still reimbursed you in full. Before issuing a refund it was legitimate to check your conversation you had with my colleague, since there were some discrepancies in what you were telling me and what my colleague was telling. I’m happy to tell you that the tour proceeded as smoothly as usual. And finished on time, as it was supposed to be.

I am very happy you enjoyed the tour and thank you for the kind words about the guide. I am very sorry about the rain that didn't give you the opportunity to complete your great experience.

I am very glad you had a great experience! Thank you very much

Thank you very much for your feedback.

Thank you very much. It was a pleasure having you.