Fun Buggy Rentals (Hotels, Cruise Port, AirBnB Free Pickup & Drop off)

Hi Sharon, Thank you for choosing us as your rental service provider while visiting Nassau and taking the time to write a review of your experience. We are sincerely sorry that you feel there was poor communication from us, however our standard procedure is that we send out (2) communications to our travelers by 5pm the day prior to their travel date (via email & text message to the cell number provided on the booking). This communication is to confirm and provide pickup details. Records show that you were emailed and texted your pickup details with instructions for your free courtesy pickup from the cruise port 5pm the day prior to your travel date however you did not respond to any of them. I understand that many of our travelers coming via cruise ship may not have access to email or cell phone service while at sea, so we understand this can be why you did not reply. We however do this routinely every day so that is why your courtesy driver was waiting at the cruise port exit for you nonetheless and was able to pick you’ll up and transfer your party to the holding site to pickup your rental vehicle. You received your vehicle, your $500 security deposit was waived, you’ll received complimentary water bottles & you received courtesy return transportation back to the cruise port. You didn’t receive a map because the publication company that produces them for the Island is still closed as a casualty of the pandemic. You are entitled to your views and your review, however we needed to shed light on the facts of this case matter so that the traveling public can decide for themselves the fairness of such a low score Ian your review. We know however, that your group had an awesome time exploring the Island of Nassau and that you’ll made it back safely to the return center and your ship. Hopefully you’ll give us another opportunity to serve you even better the next time you travel to The Bahamas. Sincerely,